Performance Support Certificate

Flip your approach to provide the support your learners need at the moment of application.

Performance support is about providing your learners with the right information and tools at the right time—the moment they are applying their knowledge in the workplace. Whether it’s blending your learning programs to extend beyond the formal classroom; embedding mobile and performance support; or providing coaching, mentoring, and collaborative learning opportunities to maximize knowledge transfer, a variety of options exist to harness the power of informal learning. Developed in collaboration with internationally recognized experts Conrad Gottfredson and Bob Mosher of Apply Synergies, this blended and project-based program provides the skills needed to develop innovative and comprehensive performance support initiatives, instead of one-off training events.

The Performance Support Certificate will take place on May 17-18, 2019 from 8:30 a.m. to 4:30 p.m. each day

Participants must attend a three-hour, instructor-led online session the following month (in order to receive the Certificate of Completion). This session will take place on June 17, 2019 from 1:00 p.m. to 4:00 p.m. US Eastern Time. Participants cannot receive a completion certificate if they don’t attend the online session at its originally scheduled time.

Learning Objectives

By the end of this program, participants will be able to:

  • Align projects with the best performance and learning solutions.
  • Articulate the value proposition and requirements for effective performance and learning solutions to key stakeholders.
  • Create a job performance map with key tasks and supporting knowledge for each audience organized by job function and rated for criticality.
  • Develop a complete learning experience and performance blueprint that meets all five moments of need.
  • Identify the requirements for integrating social media with the performance and learning solution.
  • Manage content and learning assets for the performance solution.
  • Correlate training and performance support strategies with the workflow.
  • Design the EPSS framework and develop a proof of concept.


This program is ideal for professionals who are responsible for the development or management of learning programs that lead to improved performance in their organizations.

Program Topics

Click here to view the Participant Guide Table of Contents


  • Earn 1.6 Continuing Education Units (CEUs) upon successfully completing this program.
  • This program may be eligible for up to 16 CPLP recertification points.
  • This program may be eligible for up to 16 APTD recertification points.
  • This program has been pre-approved for 16 (General) recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.
  • This program is valid for 12 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit

Registration Fees

ATD Member: US $1,495
Nonmember: US $1,695*


To purchase this program and an ATD 2019 conference registration, you will need to add both to your shopping cart during the registration checkout process.
*SAVE NOW! Join ATD today and take advantage of the member rate!
The registration fee includes all course materials and is separate from general conference registration fees.

For additional information on this program, please contact ATD Customer Care at or 703.683.8100.