Learning experience design (LXD) allows you to meet your learners where they naturally are while enabling your organization to meet its most important goals. Learn practical ways to employ an LXD mindset through learner personas and empathy, journey, experience, and action maps.

• Use personas to consider your learners holistically and inform key design decisions.
• Use empathy, journey, and experience maps to find moments in a learner’s progress where they need support.
• Align the needs of your learners to meaningful organizational goals with action maps.

Speaker: Dave Kerschbaum, SAP Concur; Alejandro Ruelas, SAP Concur

Track: Instructional Design

Presentation Type: Education Session