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Dealing With Difficult Behaviors—In Person and Online

When kept in the “backseat,” learners may ask, “Are we there yet?” instead of focusing on your content. With the right techniques, you can let your learners drive an exciting virtual or face-to-face training session. Discover the most common difficult behaviors trainers face as well as specific strategies to minimize, redirect, and cleverly overcome them.

  • Identify eight difficult behaviors trainers encounter in face-to-face and online sessions.
  • Investigate strategies to minimize disruptions and cleverly redirect discussions.
  • Discover three key principles to handle situations professionally.

Speaker: Becky PLUTH, The Bob Pike Group

Track: Training Delivery & Facilitation

Presentation Type: Education Session