Nurture a Learning Culture Using a Learner Experience Playbook
May 18, 2022
All Talent Development Professionals
Managing the Learning Function
Marketing and customer success teams use playbooks to delight customers, shepherding them from the moment they inquire about a product through advocacy. Create a learning brand experience with every touchpoint using learner experience playbooks. Learn how playbooks help L&D teams create their own brand aligned to the organization’s brand.
Application on the Job 1
Explore learner experience playbooks as a tool to create consistent experiences across all learner touchpoints.
Application on the Job 2
Discover different elements of learner experience playbooks and discuss how these apply to the L&D function.
Application on the Job 3
Discuss options on how to measure learner experience in your organization.