Gwen Navarrete Klapperich, M.Ed., CPTD® is Chief Learning Consultant of Klapperich International Training Associates (KITA) LLC, which specializes in employee training & development, diversity & inclusion initiatives, performance consulting, and health & safety training. She holds over 20 years of experience in talent development and has worked in various industries such as retail, call centers, healthcare, government, hospitality, nonprofits, and continuing education.