Heather Durtschi is the senior director II of learning services for Walmart Academy. In this role, she oversees the curriculum strategy and content development of training for the 1.7 million associates within the US stores, supply chain, SAM’s Club, and Home -Office facilities.
Her team is responsible for conducting training needs assessments and providing training solutions that include implementation, administration, and design and delivery of high-quality programs that engage, align, inform, and inspire associates in support of business strategy, goals, and initiatives. The customizable and comprehensive framework to upskill and train the associates is centered on evaluation, experience, exposure, and education. Currently the learning solutions delivery ecosystem utilizes a variety of modalities such as mobile learning, instructor-led training, e-learning, conversational artificial intelligence (AI), and virtual reality.