John Patrick is an accomplished Customer Success leader, author and conference speaker. For more than 15 years he has worked with HR and L&D leaders to develop technology-driven solutions to elevate the potential of workforces around the world. At CoachHub, he serves as the Director of Customer Success for the NAMER and APAC regions and leads the Coaching Lab, a global, multi-disciplinary team dedicated to innovation in digital coaching at the intersection of science and market application.