Shellie Grieve has 25 years of experience working in a variety of IT and training transformation as well as leadership and delivery roles. She is passionate about continual improvement and applying innovation to business processes to achieve measurable outcomes. Shellie is a resourceful, action-oriented person who lives for the future by making every moment count. In her current role as the Innovation Director for our Training & Certification organization, Shellie has been responsible for designing both the technology and program of ServiceNow's pinnacle expert programs to world class and award-winning standards. Shellie has also been the lead in scaling all cohort programs from our entry level through to our most elite programs across the Training & Certification organization.