Donna Steffey is an international trainer, author, adjunct faculty at both Lake Forest Graduate School and DeVry University, and sought-after speaker who helps organizations achieve their desired business results. Donna incorporates her 20 years of management experience to educate, inspire, and coach. It takes the right blend of information, introspection and humor to cause people to look at themselves and change. Global organizations such as Marriott International, Barclaycard-UK, XIBI-China, Tumine Center-Africa, and the Royal Australian Air Force, have found that after Donna's workshops people were more self directed, customer service driven and mindful of their team participation. Donna combines learning with fun and applies her master's degree and life experiences to professional and real world situations. Your participants will be motivated to hit their performance improvement targets and your training will be a success!