Human performance improvement (HPI) is at the heart of talent development. As a results-based systematic process, HPI is used to identify, analyze, and address performance problems in the workplace and gives the TD professional a proven methodology to tackle performance gaps. This course provides you with an understanding of HPI and the powerful role it plays in the development of our workforces.

With this foundation in HPI, you can begin to take your TD work beyond learning and development projects to operate as a strategic partner with your organization to identify solutions that improve business outcomes (like reducing costs, saving time, and increasing customer satisfaction). Knowledge and skills gaps account for only a small portion of performance-related issues in the workplace. This program will help you to identify other potential performance enablers, such as motivation, managerial support, technology, resources, organizational structure, and process. Leaving these factors out of your solutions could mean you are minimizing your potential impact by creating programs that don’t truly address the root of the problem.

Using ATD’s practical HPI model, you will learn what it means to work with organizations to:

– Articulate business goals.
– Link business goals to human performance.
– Diagnose an organization’s current state of performance.
– Identify root causes of performance gaps.
– Implement appropriate solutions (that may not be training).
– Evaluate results.
– Increase impact through effective change management.

Throughout the course, you will use a real case study to apply HPI techniques and receive feedback from your facilitator and peers.