Skip to main content

Human Performance Improvement Certificate

Course Info

Human performance improvement (HPI) is at the heart of talent development. As a results-based systematic process, HPI is used to identify, analyze, and address performance problems in the workplace and gives the TD professional a proven methodology to tackle performance gaps. This course provides you with an understanding of HPI and the powerful role it plays in the development of our workforces.

With this foundation in HPI, you can begin to take your TD work beyond learning and development projects to operate as a strategic partner with your organization to identify solutions that improve business outcomes (like reducing costs, saving time, and increasing customer satisfaction). Knowledge and skills gaps account for only a small portion of performance-related issues in the workplace. This program will help you to identify other potential performance enablers, such as motivation, managerial support, technology, resources, organizational structure, and process. Leaving these factors out of your solutions could mean you are minimizing your potential impact by creating programs that don’t truly address the root of the problem.

Using ATD’s practical HPI model, you will learn what it means to work with organizations to:

  • Articulate business goals.
  • Link business goals to human performance.
  • Diagnose an organization’s current state of performance.
  • Identify root causes of performance gaps.
  • Implement appropriate solutions (that may not be training).
  • Evaluate results.
  • Increase impact through effective change management.

Throughout the course, you will use a real case study to apply HPI techniques and receive feedback from your facilitator and peers.

Why You Should Attend:

  • Take the first step to becoming a performance consultant by building a foundation in HPI principles.
  • Discover a step-by-step, systematic process to determine performance gaps, and create solutions to address those gaps.
  • Learn to better analyze organizational needs so that you can propose solutions that go beyond training as a one-size-fits-all approach.
  • Gain access to ATD-exclusive templates and tools that you can apply to your own work.
  • Earn an ATD digital badge to share your course completion with your networks.

Dates and Times:

Session 1: May 17, 2024, 8:30 a.m.–4:30 p.m. Local Time
Session 2: May 18, 2024, 8:30 a.m.–4:30 p.m. Local Time

Preconference Learning Price:

ATD Member: $1,975
Non-Member: $2,225

Register for ATD24 & Preconference Learning

Register for Only Preconference Learning


Sam Caballero

Sam Caballero

Sam Caballero is a seasoned talent development professional and pivot coach who is passionate about helping people help themselves. This is accentuated by his purpose of how he can be of service.

Co-founder of Pivotn and senior advisor to the Air Force Reserve Command’s Professional Development Center at Robins Air Force Base, he lives out his passion and purpose by providing coaching services from emerging leaders to C-level executives. He designs, develops, and facilitates various inspiring workshops that leave the participants engaged, enthused, and empowered. Additionally, he assists and supports organizations by analyzing their talent development initiatives then provides and implements solutions for how they can enhance overall workplace performance.

He has worked with military and civilian audiences, both English and Spanish, about topics in the areas of emotional intelligence, leadership and management development, diversity and inclusion of teams, personal branding, change management, and agile thinking.
His career began as a military training instructor for the US Air Force at Lackland Air Force Base. Since then, he has served in learning and organization development positions for the City of San Antonio, Burger King, Chevron, Heartland National TB Center, and CCC Group. Additionally, he volunteers as the vice president of finance for the Association of Talent Development’s San Antonio Chapter and director of strategy for iEmpower, a Texas-based organization with the purpose of promoting, elevating, and inspiring women.

Sam’s education includes an Associate of Science in training methodologies and another in human resources management from the Community College of the Air Force. He has a Bachelor of Arts in urban planning and a minor in economics from Texas State University and a Master of Arts in management from Webster University.

He holds a variety of credentials including the Certified Professional in Talent Development from the Association of Talent Development, Associate Certified Coach from the International Coaching Federation, Myer & Briggs Indicator Type (MBTI) Practitioner Certification from the MBTI Foundation, and the Diversity, Equity, and Inclusion in the Workplace Certificate from the University of South Florida.

Sam lives with his wife, Yorka, and their two kids, Samuel and Isabella, in San Antonio, Texas. He is an avid reader of self-development books, likes long-distance running, and loves traveling with his family.

View all Preconference Learning