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Human Performance Improvement Certificate

Course Info

Human performance improvement (HPI) is at the heart of talent development. As a results-based systematic process, HPI is used to identify, analyze, and address performance problems in the workplace and gives the TD professional a proven methodology to tackle performance gaps. This course provides you with an understanding of HPI and the powerful role it plays in the development of our workforces.

With this foundation in HPI, you can begin to take your TD work beyond learning and development projects to operate as a strategic partner with your organization to identify solutions that improve business outcomes (like reducing costs, saving time, and increasing customer satisfaction). Knowledge and skills gaps account for only a small portion of performance-related issues in the workplace. This program will help you to identify other potential performance enablers, such as motivation, managerial support, technology, resources, organizational structure, and process. Leaving these factors out of your solutions could mean you are minimizing your potential impact by creating programs that don’t truly address the root of the problem.

Using ATD’s practical HPI model, you will learn what it means to work with organizations to:

  • Articulate business goals.
  • Link business goals to human performance.
  • Diagnose an organization’s current state of performance.
  • Identify root causes of performance gaps.
  • Implement appropriate solutions (that may not be training).
  • Evaluate results.
  • Increase impact through effective change management.

Throughout the course, you will use a real case study to apply HPI techniques and receive feedback from your facilitator and peers.

Why You Should Attend:

  • Take the first step to becoming a performance consultant by building a foundation in HPI principles.
  • Discover a step-by-step, systematic process to determine performance gaps, and create solutions to address those gaps.
  • Learn to better analyze organizational needs so that you can propose solutions that go beyond training as a one-size-fits-all approach.
  • Gain access to ATD-exclusive templates and tools that you can apply to your own work.
  • Earn an ATD digital badge to share your course completion with your networks.

Dates and Times:

Day 1: May 19, 2023, 8:30 a.m.–4:30 p.m.
Day 2: May 20, 2023, 8:30 a.m.–4:30 p.m.

Preconference Learning Price:

ATD Member: $1,975
Non-Member: $2,225

Register for ATD23 & Preconference Learning

Register for Only Preconference Learning


Amy P Kelly

Amy P. Kelly

Amy is the Vice President of Consulting for The Jon Gordon Companies and co-author of "The Energy Bus Field Guide" a roadmap to fueling your life, work, and team with positive energy. Her work is focused on growth and optimal performance for individuals, teams, and organizations. She was recently published in the Association for Talent Development’s Global TD Magazine “Mindset Shifts for Better Human Performance Improvement”. 

Amy is a global human resources and talent development executive known for building exceptional talent and cultures, including award-winning employment brands and leadership development programs. As Vice President of HR, she led the HR and talent development function as part of executive teams completing the successful sale of two enterprise technology distribution companies. 

Amy is a graduate of the Leadership Coaching for Organizational Well-Being Program at George Mason

University’s Center for the Advancement of Well-Being. She brings over twenty years of experience in human resources, learning and development, business development, and coaching to develop industry-leading executives and the cultures they need to achieve their objectives. Amy designs and implements Women's Leadership Programs and is the co-creator of the Leading Well leadership program, a holistic, systems thinking approach to the practice of effective leadership and personal wellness.

Amy is an active member of the Society for Human Resource Management and completed the SHRM Foundation Veterans at Work Certificate Program.

She is a global facilitator for the Association for Talent Development ATD in the areas of Improving Human Performance, Change Management, Human Performance Improvement, and Training.

Amy is a Gallup Strengths Trained Coach and certified in leadership and EQ programs.

You can find Amy believing in people and partnering to build high-performing leaders and organizations in all aspects of life - whether at home with her husband and four children, in her community, or in businesses all over the world. It is her passion to believe in people and work alongside them to drive performance at the highest levels possible.