Submission of a registration online, by phone or email, constitutes an official registration and intent to attend the Conference. Invoices are payable upon receipt, and full payment must be received to gain entry to the Conference. Please note that payments must be charged to Visa, MasterCard, American Express, or Discover, or paid by check or wire transfer. Cash is not accepted, except where required by law.
You agree that in the unlikely event that ATD cannot resolve a payment issue, and you dispute the credit card charge, your electronic statement may be used as evidence that said charge is valid and just. If there are any issues with your credit card charge, please contact ATD Customer Care at customercare@td.org or +1.703.683.8100 or +1.800.628.2783 Monday-Friday 8:00 a.m. – 6:00 p.m. ET.
Please remember that Conference fees do not include ATD membership fees. Any ATD membership fees paid as part of the Conference registration are subject to the ATD Membership Policies
Registration Confirmation
Registration confirmations are auto generated and sent to the email address provided during the registration check out process. If you did not receive your confirmation, please contact ATD Customer Care at customercare@td.org or +1.703.683.8100 or +1.800.628.2783 Monday-Friday 8:00 a.m.–6:00 p.m. ET.
Cancellation Policy
If circumstances change and you can no longer attend this Conference, you may cancel your registration by providing written notice to ATD Customer Care at customercare@td.org or +1.703.683.8100 or +1.800.628.2783 Monday-Friday 8:00 a.m. – 6:00 p.m. ET. Our Attendee cancellation policy is outlined below.
Confirmed registrants for the ATD International Conference and EXPO may cancel and receive a full refund minus a $250 cancellation fee through March 15, 2025. Cancellations received from March 16, 2025, through May 2, 2025, are nonrefundable but can be transferred to another US based ATD conference. Cancellations made in writing to ATD Customer Care after May 2, 2025, are nonrefundable and transfers are not permitted.
Transfers are offered as a one-time courtesy and are eligible for use exclusively at another US based ATD conference. The selection of a replacement ATD conference must be made within 6 months of the date the transfer is issued. The selected ATD conference must occur within 12 months of the transfer issuance. The selected conference is final; no further transfers will be permitted.
If a registrant chooses to transfer their ATD International Conference and EXPO registration, they are responsible for paying any price difference (if applicable) to be collected at the time of the transfer. If the selected replacement event is less expensive than the original event, the difference will be refunded to the original payment method, not to exceed 50% of the original purchase price.
Transfers from in-person to virtual for any conference are permitted as a courtesy. Transfers made by March 15, 2025, will receive a refund or credit for the difference in fees. Transfers from virtual to in-person are permitted, subject to any additional price difference to be collected at the time of transfer.
Registrants who do not attend the ATD International Conference and EXPO and/or do not contact ATD via written correspondence by the dates above will be responsible for the full registration fee at the time of purchase and are not eligible for a refund or transfer. If the conference is cancelled, ATD is not responsible for any penalty incurred by purchasing a nonrefundable airline ticket or related costs.
Exhibitor cancellations and sponsorship fees are subject to different terms, as outlined in the Exhibitor Contract.
PLEASE REMEMBER THAT CANCELLING YOUR CONFERENCE REGISTRATION DOES NOT AUTOMATICALLY CANCEL YOUR HOTEL AND TRAVEL ARRANGEMENTS. ATTENDEES ARE RESPONSIBLE FOR CANCELLING THEIR OWN HOTEL AND TRAVEL RESERVATIONS. PLEASE REFER TO THE HOTEL CANCELLATION AND REFUND POLICY.
Visa Denials: If you applied for your visa for travel to the United States before March 15, 2025, and you are unable to attend because your visa was denied or you have not received a response, we will refund your registration fees.
Substitution Policy
Substitution of registrations may be made in advance until May 2, 2025. In certain cases, we will allow on-site. If the substitution takes place on-site, the substitute must bring a letter on company letterhead authorizing the substitution.
To request a substitution, contact Customer Care at customercare@td.org or +1.703.683.8100 or +1.800.628.2783 Monday-Friday 8:00 a.m. – 6:00 p.m. ET.
Conference Cancellation or Modification
ATD reserves the right to cancel, alter, modify or reschedule the Conference for any reason, including because ATD determines at its sole discretion that the Conference cannot be held as planned. Should ATD alter, modify, or reschedule some or all the in-person portion of the Conference for any reason and still host the in-person Conference, your Conference fees will not be refunded.
As part of your Conference registration, most Attendees are automatically registered for and will be provided with access to the ATD Conference’s digital program, which may include access to various keynote events, education sessions, exhibitor and sponsor information, and digital networking opportunities.
In the unlikely event that ATD must cancel the in-person portion of the Conference for any reason, ATD will continue to provide access to the ATD Conference’s digital program; at ATD’s discretion, subject to additional terms and conditions, a portion of your in-person Conference fees (including any optional events) may be refunded, applied to a future event, or converted to a credit.
ATD also reserves the right to close registration when tickets are sold out.
For these reasons, registrants are advised against making non-refundable travel arrangements. Should you purchase non-refundable airline tickets or make non-refundable hotel reservations, you do so at your own risk.