ATD25 Terms and Conditions

Refunds: Please send your cancellation request in writing to customercare@td.org. ATD will refund 100% of your paid conference registration through March 14, 2025. 

Credits: In lieu of a refund, you may elect to keep the credit from the cancellation on your account to use for another program or ATD product, however, all credits must be used within one (1) year of the date of issuance. 

Participant substitutions: Participant substitutions may be made prior to the conference by a person or representative of the organization who paid for the registration by submitting the written request to ATD at customercare@td.org. If an ATD member transfers his or her registration to a nonmember, the nonmember must pay the difference between the ATD member and nonmember rate at the time of the transfer. 

Transferring from in-person to virtual: If you are unable to join us in person and prefer to join the virtual program, you may transfer to the virtual program. Transfers made by March 14, 2025, will receive a full refund or credit of the difference in fees. 

Transferring from virtual to in-person: If you would prefer to join in-person in Washington D.C., you may transfer to the in-person program. Your virtual conference registration fee will be applied to the in-person price, and you will be responsible for the difference in price at the time of the transfer. 

• In-person (Washington D.C.) Registrations: Your refund or credit will be subject to a $250 cancellation fee. 
• Virtual Registrations: Your refund or credit will be subject to a $75 cancellation fee. 

Credits: In lieu of a refund, you may elect to keep the credit from the cancellation, less the applicable cancellation fee, on your account to use for another program or ATD product, however, all credits must be used within one (1) year of the date of issuance. 

Participant substitutions: Participant substitutions may be made prior to the conference by a person or representative of the organization who paid for the registration by submitting the written request to ATD at customercare@td.org. If an ATD member transfers his or her registration to a nonmember, the nonmember must pay the difference between the ATD member and nonmember rate at the time of the transfer. 

Transferring from in-person to virtual: If you are unable to join us in person and prefer to join the virtual program, you may transfer to the virtual program. Transfers made by April 4, 2025, will receive a refund or credit for the difference in fees. 

Transferring from virtual to in-person: If you would prefer to join in-person in Washington D.C., you may transfer to the in-person program. Your virtual conference registration fee will be applied to the in-person price, and you will be responsible for the difference in price at the time of the transfer. 

Refunds: All registrations are non-refundable after April 4, 2025. ATD does not accept registration cancellations after April 4; the individual's registration will remain active, and they are encouraged to participate in the virtual program. If participants cannot participate in the live virtual program, they can view the recordings from ATD25 after the event ends. 

Participant substitutions: Participant substitutions may be made prior to the conference by a person or representative of the organization who paid for the registration by submitting the written request to ATD at customercare@td.org. On-site substitutions must be accompanied by proof of the original registration payment. If an ATD member transfers his or her registration to a nonmember, the nonmember must pay the difference between the ATD member and nonmember rate at the time of the transfer. Substitution of registrations may be made in advance until May 9, 2025. In certain cases, we will allow on-site substitutions. If the substitution takes place on-site, the substitute must bring a letter on company letterhead authorizing the substitution. 

Transferring from virtual to in-person: If you would prefer to join in person in Washington D.C., you may transfer to the in-person program from April 5 - May 9, 2025. Your virtual conference registration fee will be applied to the in-person price, and you will be responsible for the difference in price at the time of the transfer. We will accept upgrades in person between May 17–May 21, 2025. 

Exceptions to Cancellation Policy: ATD recognizes that serious issues may arise that could prevent an attendee from cancelling within the established cancellation periods, including a medical situation or weather emergency. If you or an immediate family member (spouse, child, parent, or grandchild) contract a serious illness, sustain a disabling injury, or are in a location experiencing a weather emergency that prevents travel to an ATD event, please submit a request for an exception with appropriate documentation to customercare@td.org no later than 5:00 pm ET the day before the event begins. 

ATD will review special requests for refunds within fifteen business days after the conclusion of the event. ATD retains the right to request additional supporting documentation and will also determine if a refund will be given. Please note that ATD’s decision will be final. ATD will not issue refunds due to changes in corporate travel policies, travel carrier cancellations, or other unforeseen incidents or situations. Attendees are encouraged to consider purchasing personal travel insurance.